Business Phone Systems & VoIP Built for Orlando.
OBTS designs, installs, and supports the cloud and on-prem business phone systems Orlando organizations actually run on — clear calls, multi-location routing, and a number to call when something goes wrong.
Phone systems built for how Orlando businesses actually operate.
In every Orlando organization, phone communication is still mission critical. Missed calls, dropped connections, and aging PBXs directly impact customer experience and internal productivity. OBTS replaces legacy phone setups with reliable, scalable business phone systems engineered for real-world use.
Our business phone services are tailored to each organization's size, call volume, and workflow — from a single Orlando office to multi-site operations across Central Florida.
- Hosted VoIP, on-premise PBX, and hybrid deployments
- Number porting from any carrier with no inbound-call interruption
- Mobile and softphone clients for hybrid & remote teams
- Contact center ACD, IVR, and call recording for higher-volume teams
- QoS-engineered networks so call quality stays clear
- 24/7 helpdesk that picks up — no ticket-tossing
Every commercial phone configuration. One Orlando partner.
From a small office with a dozen extensions to multi-location enterprises with contact centers, OBTS designs and installs the phone system that fits.
Hosted / Cloud VoIP
Modern cloud-hosted phone platforms — predictable monthly cost, zero on-site PBX hardware, automatic feature updates, and call routing managed remotely by OBTS.
On-Premise PBX
For organizations that want call-routing hardware on-site for control, compliance, or capital-asset reasons. We engineer, install, and maintain the platform end-to-end.
Multi-Location Call Routing
Unified extensions, automated attendants, hunt groups, and time-of-day routing across Orlando, Winter Park, Lake Mary, Sanford, Kissimmee, and Altamonte Springs offices.
Mobile & Softphone
Take the office line with you. iOS, Android, and desktop softphones tied to your business extension — perfect for hybrid teams, remote workers, and always-on sales reps.
Contact Center ACD
Automatic Call Distribution, IVR menus, queue callbacks, real-time agent dashboards, and call recording for support, sales, and service-desk operations.
PMS / Email / Collaboration Integration
Property-management-system integration for hotels, email-to-extension click-to-dial, and collaboration software (Teams, Webex, Zoom) tied directly to your phone system.
Engineered, installed, supported — by the same team.
One vendor, one project plan, one number to call when something needs attention.
Site Survey & Call-Flow Design
We map every extension, every department's call flow, every hunt group, and every after-hours rule before a single phone is shipped.
QoS-Tuned Network
Voice quality is a network problem. We tune the LAN, prioritize voice traffic, and verify carrier-side connectivity so calls stay crystal clear.
Number Porting & Cutover
We port your existing 407 numbers, schedule the cutover for off-hours, and stay on-site through go-live so no inbound call is missed.
24/7 Support After Go-Live
Helpdesk, on-call response, monthly health checks, and platform updates. The team that built the system is the team that supports it.
Built for clarity, scalability, and long-term reliability.
One Vendor. One Phone System.
Voice, data, cabling, security, and cloud all under one roof. Replace four vendor contracts with one accountable partner that owns the project end-to-end.
Customer Service That Answers.
24/7 on-call, internet helpdesk, maintenance agreements. The person who picks up is the person who fixes it — no ticket-tossing, no runarounds.
40+ Years Behind Every Recommendation.
From Orlando International Airport to local SMBs, OBTS has been engineering business phone systems in Florida since 1982. Decades of experience behind every install.
Orlando, Central Florida & the surrounding metro.
Onsite for surveys, installs, cutovers, and 24/7 support across the Orlando metro.
Business Phone & VoIP FAQ
What is the difference between hosted VoIP and on-premise PBX?
Hosted VoIP runs in the cloud — calls travel over the internet, no on-site phone equipment is required, and OBTS manages the platform remotely. On-premise PBX keeps the call-routing hardware in your building and is preferred when an organization needs full control, has strict compliance requirements, or wants to leverage existing capital equipment. Both can be deployed by OBTS for Orlando businesses.
Can OBTS port our existing Orlando phone numbers?
Yes. OBTS handles number porting for every business phone system installation in Orlando. Your existing 407 numbers, toll-free numbers, and DIDs move with you to the new system with no interruption to inbound calls.
How does VoIP call quality compare to traditional landlines?
On a properly engineered network, VoIP call quality matches or exceeds traditional landlines. OBTS designs the underlying LAN, configures QoS prioritization for voice traffic, and uses business-grade carrier connectivity so calls stay clear, jitter-free, and reliable.
Can OBTS handle multi-location call routing across Orlando metro?
Yes. Multi-location call flow is one of the most common reasons Orlando businesses upgrade their phone systems. OBTS designs unified extensions, automated attendants, hunt groups, and conditional routing across offices in Orlando, Winter Park, Lake Mary, Sanford, Kissimmee, and Altamonte Springs.
What happens to phones during an internet outage?
OBTS designs failover paths so calls continue during an outage — typically by routing inbound calls to mobile devices, a backup line, or a secondary internet circuit. Mission-critical clients can deploy SD-WAN or dual-WAN for automatic failover within seconds.
How long does a business phone system installation take in Orlando?
A typical small-business install (10–25 phones) takes 2–4 weeks from the initial site survey to cutover. Larger multi-location deployments take longer because of structured cabling work, number porting timelines, and user training. OBTS provides a project plan with firm dates during design.